1 Introduction & Overview
Welcome to klubzeta ("we", "our", or "us"). We provide an exclusive club member management platform, mobile application (com.klubzeta.app), and associated services tailored for club members, authorized guests, and administrators.
This Privacy Policy outlines our practices regarding the collection, storage, usage, and safeguarding of personal data when you use the klubzeta mobile app, member portal, and related club amenity booking services.
2 Information We Collect
To provide seamless club access and reservation services, we may collect the following categories of information:
- Account & Profile Details: Member name, membership number, registered phone number, email address, profile photograph, and club division.
- Booking & Reservation Records: Dates, times, guest counts, room numbers, restaurant tables, cinema ticket seats, and banquet event preferences.
- Financial & Transactional Information: Club credit wallet balances, folio transactions, top-up logs, and payment references (all credit/debit card details are processed securely via certified payment gateways and never stored on our servers).
- Guest & Visitor Information: Names and contact numbers of guest visitors invited or sponsored by you for club entry or facility access.
- Device & Notification Data: Device model, operating system version, and Firebase Push Notification Tokens (FCM) to deliver instant booking confirmations, gate access requests, and club announcements.
3 How We Use Your Information
Your information is utilized solely for lawful club administration and service delivery:
- Facilitating instant table reservations, room suite enquiries, movie screening bookings, and banquet bookings.
- Authorizing and recording member and guest gate check-ins and amenity access.
- Maintaining member folio accounts, charging authorized transactions, and generating digital invoices.
- Dispatching transactional push notifications regarding booking statuses, approvals, and security alerts.
- Ensuring club security, verifying membership credentials, and preventing unauthorized access.
4 Device Permissions
The klubzeta mobile application may request the following permissions during use:
- Notifications: Required to alert you in real-time when guest entry requests are pending, bookings are approved, or invoices are generated.
- Camera & Photo Gallery: Optional, used when updating your member profile photo or scanning QR passes.
- Storage / Media: Required if downloading digital payment receipts or booking invoices to your device.
5 Data Sharing & Security
We do not sell, rent, or trade your personal information. Your data is strictly kept confidential and accessible only to authorized club personnel.
We may share limited data with verified third-party infrastructure service providers solely to operate our platform:
- Payment Processors: PCI-DSS compliant gateways (e.g., Razorpay) for processing digital payments securely.
- Push Notification Infrastructure: Google Firebase Cloud Messaging for alert delivery.
- Cloud Hosting: Secure encrypted databases and server infrastructure protected with industry-standard TLS encryption.
6 Your Rights & Account Deletion
As a klubzeta member, you have full control over your personal data:
- Access & Correction: You can view and update your profile details directly from the Profile section in the mobile app.
- Account & Data Deletion: You can request account deactivation or deletion of your personal data by navigating to Profile > Delete Account in the app, or by contacting our administrative team at the email below.
- Notification Preferences: You may disable push notifications at any time via your device operating system settings.
7 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact our privacy and grievance office: